Call us at 1-866-744-3032

How to Prevent, Resolve and Contain Conflict

People Skills

Conflict doesn’t have to be negative. If we recognize when it is escalating and learn to contain it, conflict can lead to breakthrough ideas and respectful relationships.

Offered every Tuesday at 11:00 EST.


Course Outline

By the end of this course participants will be able to:

  • Understand what conflict is and how it can escalate
  • Appreciate that not all conflict is negative
  • Discover how open and hidden personal information affects communication
  • Explore various roles individuals play in resolving conflict
  • Discover their natural conflict management style
  • Understand differing personality styles and how this affects teams
  • Learn ways to analyze conflict situations and help others work through it productively


Looking for something different?

We'll create a customized course for your needs.

Contact Us

Looking for leadership training?

Help your staff succeed in managing and leading others. RGI's affiliate, The Center for Engineering and Technical Leadership ™ (CTEL), offers courses and programs to develop your next generation of leaders.

View CTEL courses