Excellent. It was informative, a perfect pace and the instructors were great. Well done.
Communicating with Confidence
Oral Communication/People Skills/Written Communication
Imagine a world, a relationship, firm, or project where ideas and information did not flow. How well would that work?
Every area of our personal and professional lives count on us being able to communicate, yet it is a skill that people often assume they are proficient with. Typically we don't value effective communication until we recognize when it is not happening.
Everyone needs to communicate.
This workshop will give participants an overview of key communication aspects: writing, speaking, and listening.
Offered every Monday at 3:00 EST.
Course Outline
By the end of this course, participants will be able to:
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and paraverbal communication skills
- Understanding diverse communication styles
- Organize the writing task
- Identify primary information and direct readers’ attention to it
- Differentiate between ‘need to know’ and ‘nice to know’ information
- Structure information in a logical order to increase readability
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Use email, text messages and voice mail effectively and productively
- Communicate clear, concise and complete messages in writing and speaking
Course Testimonials
It offered great interaction and made participants think carefully about how we communicate.
For the first time, I critically looked at how I communicate and the image I am presenting.
Instructor
Education
BS in Technical Communication from Clarkson University
MS in User Interface Design from the London Guildhall University
Lisa Moretto
President
- Devoted career to helping technical professionals communicate more effectively.
- Engaging and interactive presenter who is frequently invited to speak at international conferences.
- In technical communication field since 1988.
Publications
Co-authored books with Ron Blicq
Get to the Point! (Prentice Hall)
Guidelines for Report Writing (IEEE Press)
Technically Write! (Prentice Hall)
Writing Reports to Get Results (Prentice Hall)
Affiliations
- Past President of the Rochester Engineer Society
- Member of the Society for Technical Communication
- Member of the IEEE Professional Communication Society
Hidden Talent:
She rides a unicycle