Good mix of instruction and practical tips that I can immediately use.
Communication Skills for Project Managers
A technical person becomes a project manager based on project experience, yet communication skills are more important.
Yet communication skills are essential when talking with clients, sharing project status, resolving problems and finding solutions.
Writing, listening, and speaking effectively is what gets the job done on time and within budget.
By the end of this course, participants will be able to:
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Communicate clear, concise and complete messages
- Develop their non-verbal and paraverbal communication skills
- Organize the writing task
- Identify primary information and direct readers’ attention to it
- Differentiate between ‘need to know’ and ‘nice to know’ information
- Structure written information in a logical order to increase readability
- Write requests, progress and project completion reports
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Use email, text messages and voice mail effectively and productively
- Understand diverse communication styles
Everyone in our company needs to take this course.
It gave me a better understanding of “me” and how I need to adjust to deal with different people and events.